Community Forums/Latest From Kontagent Support/Known Issues

Dashboard Updates are delayed (July 20, 2010)

Jimmy Fan
posted this on July 20, 2010 02:45 pm

 

Earlier today we encountered an issue with loading data into the data warehouse that the dashboard draws its data from. We are currently working on addressing the issue and you should see the dashboard values begin to update by around 3pm PST. Data collection was not affected by this issue. 
We apologize for the inconvenience.

Earlier today we encountered an issue with loading data into the data warehouse that the dashboard draws its data from. We are currently working on addressing the issue and you should see the dashboard values begin to update by around 3pm PST. Data collection was not affected by this issue. 

We apologize for the inconvenience.

 

UPDATE (July 21, 2010 @ 11:20AM PST) 

Dashboard data for Enterprise accounts is up-to-date.  

Dashboard data for non-Enterprise accounts should be caught up in a few hours.  

There may still be some discrepancies in the data shown on the Location and Demographics tabs that will be fixed over the next few days.  

UPDATE (July 22, 2010 @ 12:40PM PST) 

 All accounts are now up-to-date.  Location and Demographics tabs clean up should be complete over the next few days.   

 

 
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