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Kontagent Support

Dashboard Updates are delayed (July 20, 2010)

Jimmy Fan Jul 20 • Known Issues

 

Earlier today we encountered an issue with loading data into the data warehouse that the dashboard draws its data from. We are currently working on addressing the issue and you should see the dashboard values begin to update by around 3pm PST. Data collection was not affected by this issue. 
We apologize for the inconvenience.

Earlier today we encountered an issue with loading data into the data warehouse that the dashboard draws its data from. We are currently working on addressing the issue and you should see the dashboard values begin to update by around 3pm PST. Data collection was not affected by this issue. 

We apologize for the inconvenience.

 

UPDATE (July 21, 2010 @ 11:20AM PST) 

Dashboard data for Enterprise accounts is up-to-date.  

Dashboard data for non-Enterprise accounts should be caught up in a few hours.  

There may still be some discrepancies in the data shown on the Location and Demographics tabs that will be fixed over the next few days.  

UPDATE (July 22, 2010 @ 12:40PM PST) 

 All accounts are now up-to-date.  Location and Demographics tabs clean up should be complete over the next few days.   

Dashboard Upgrades

Jimmy Fan Jul 02 • Announcements

We have added a number of new features to the custom dashboard, the traffic source pages, and the virality pages. We have also made permissions more capable. Lastly, we have increased the precision shown for certain graphs in the dashboard. Details are provided below.

Custom Dashboard Changes
The following new sources have been added to the custom dashboard:
events (filterable by name and subtypes)
ad clicks and installs (filterable by source)
partner clicks and installs (filterable by source)
goal counts
The precision with which data is shown for each series in a chart can be specified. The default value is 2 digits. An 'auto' setting is available that chooses a precision based on the values in the data series.
Data series can be assigned to one of two y axes. This allows data with very different value ranges to be shown in a single graph
Traffic and Viral Channel Source Filtering
You can exclude data from the tables on the traffic source page and from the A/B test tables on the virality pages. By clicking on the 'X' in a row, an exclusion filter will be added to prevent that data from being shown in the future in the table. You can view and manage the filters that have been set in the "Hidden Sources" tab for each table that supports this.
Permission Changes
The permission settings now applies to individual graphs in addition to pages. For example, if the 'revenue' permission is not granted to a user class, but the 'engagement' permission is granted, the user will be able to view the main 'Dashboard' page and see install and daily user information, but they will not be able to see the graph or table entries pertaining to revenue on that page.
Precision Increased for Certain Graphs
The precision with which data is shown in certain graphs has been increased. This change has been made to graphs that typical have very small values and the previous 2-digit precision was limiting in seeing the details of value changes.
Billing E-mail Addresses
You can specify one or more e-mail addresses on the billing page to which all billing-related e-mails will be sent, rather than having them sent to all admin users on the account (as is done by default).

Custom Dashboard Changes

 The following new sources have been added to the custom dashboard:

  • events (filterable by name and subtypes)
  • ad clicks and installs (filterable by source)
  • partner clicks and installs (filterable by source)
  • goal counts

The precision with which data is shown for each series in a chart can be specified. The default value is 2 digits. An 'auto' setting is available that chooses a precision based on the values in the data series.

Data series can be assigned to one of two y axes. This allows data with very different value ranges to be shown in a single graph

 

Traffic and Viral Channel Source Filtering

You can exclude data from the tables on the traffic source page and from the A/B test tables on the virality pages. By clicking on the 'X' in a row, an exclusion filter will be added to prevent that data from being shown in the future in the table. You can view and manage the filters that have been set in the "Hidden Sources" tab for each table that supports this.
 

Permission Changes

The permission settings now applies to individual graphs in addition to pages. For example, if the 'revenue' permission is not granted to a user class, but the 'engagement' permission is granted, the user will be able to view the main 'Dashboard' page and see install and daily user information, but they will not be able to see the graph or table entries pertaining to revenue on that page.

Precision Increased for Certain Graphs

 The precision with which data is shown in certain graphs has been increased. This change has been made to graphs that typical have very small values and the previous 2-digit precision was limiting in seeing the details of value changes.

Billing E-mail Addresses
You can specify one or more e-mail addresses on the billing page to which all billing-related e-mails will be sent, rather than having them sent to all admin users on the account (as is done by default).

Instructions

Jimmy Fan May 26 • Announcements

1. For documentation and tutorials, please go to http://developers.kontagent.com.  

2. For questions, please search using the above Search Box.  

3. Can't find your answer?  Post/Submit your question after searching.  One issue/topic per post please!  (otherwise too difficult to respond) 

Also, feel free to check out our blog for other happenings: http://blog.kontagent.com/

 

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