Kontagent Support

Important Kontagent Facebook SDK Update

Andrew Halpern Jan 24 • Latest From Kontagent Support / Announcements

Facebook posted an important update this month regarding Request 2.0. Effective since January 15th, the request ID format has changed, which changes how the Kontagent Facebook SDK must handle requests.  If you are using the Kontagent Facebook SDK, please update it to the latest version here:  https://github.com/kontagent/facebook-sdk 

For more information on this Facebook update see: http://developers.facebook.com/blog/post/625/

-The Kontagent Support Team

Support Holiday Schedule

Robert Li December 22, 2011 • Latest From Kontagent Support / Announcements

Dear Kontagent Users.

 

Kontagent Support will be operating at reduced capacity over the holidays from December 24th to January 2nd. Ticket responses may be delayed and non-urgent issues may be triaged and addressed after the holidays.


Thanks and happy holidays.

 

The Kontagent Support Team

Attention Mobile Developers!

Andy Hin December 14, 2011 • Latest From Kontagent Support / Announcements

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Are you developing a mobile iOS app? We’ve officially launched kSuite Mobile Analytics for iOS out of beta! We’re excited to bring you the first pure-play enterprise analytics solution built for mobile iOS application developers. And, we’re 100% dedicated to providing you the best service, support and data science to help you compete and win in the mobile space.

Request a demo of the new Mobile Dashboard now, and learn about our new features:
  • Custom event timelines with unique filters 
    • Session
    • Time since install
    • Game level; and
    • Time on site
  • Insights into customer session and retention metrics
  • Fully dedicated team of data scientists
  • Slice data by app version and unique custom filters
  • Unlimited data handling
  • Full data privacy
  • Proven mobile app metrics

Contact your account manager to learn more. We’re excited to bring to the mobile space the full power of our analytics solution that has proven so successful for social developers!

Need instrumentation help? There's a webinar for that!

Andy Hin October 12, 2011 • Latest From Kontagent Support / Announcements

This webinar covers how to instrument a Facebook application with Kontagent's wrapper around the Facebook 3.0 SDK. It covers the basics of how to get started with the instrumentation (where to find the library/documentation, how to test, etc.) to walking through the individual message type calls to Kontagent's REST API, starting with basic calls before moving on to more advanced/customized calls.
 
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Kontagent 3.0!

Andy Hin July 10, 2011 • Latest From Kontagent Support / Announcements

Dear Kontagent Customer,

The Kontagent team is excited to launch a brand new UI navigation with lots of new features. Please bear with us as we work out the kinks of our most significant release. We will be deploying fixes daily to resolve issues as fast as we can. 

 

Known Issues (updated July 20, 2011):

- Exporting of A/B testing tables not working ("unexpected error has occurred")

- Chart data points not aligned with day on x-axis

- Email reports not being sent out

 

Thanks for your patience.

- Kontagent Support